diff --git a/includes/relais.inc b/includes/relais.inc
index b6a136d..0f5e03a 100644
--- a/includes/relais.inc
+++ b/includes/relais.inc
@@ -108,8 +108,7 @@ function upei_roblib_ill_authenticate($barcode, $surname) {
   if ($result->code == '200') {
     if (isset($response_data['Problem']) || strtolower($response_data['LastName']) !== strtolower($surname)) {
       $err_message = isset($response_data['Problem']['Message']) ? $response_data['Problem']['Message'] : '';
-      $err_message .= t( '  Your Campus ID could be incorrect or your Last Name does not match what is stored in the profile for the user with the specified Campus ID');
-      $response_data['Problem']['Message'] = $err_message;
+      $response_data['Problem']['Message'] = upei_roblib_ill_build_err_msg($err_message);
       return $response_data;
     }
     $aid = $response_data['AuthorizationId'];
@@ -117,3 +116,13 @@ function upei_roblib_ill_authenticate($barcode, $surname) {
   return isset($aid) ? $aid : $response_data;
 }
 
+function upei_roblib_ill_build_err_msg($msg_from_server) {
+  $campus_id = l(t('Campus ID'), 'http://www.upei.ca/vpaf/campuscard');
+  $ill_email = l(t('ill@upei.ca'), 'mailto:ill@upei.ca');
+  $phone = l(t('902-566-0583'), 'tel:902-566-0353');
+  return t('Oops. Something went wrong.<br />Check the "Your Last Name" and "Your Campus ID" fields - those two need to match what is on file
+. (Your !campus_id appears as the NUMBER near the middle of your campus card).  If you do not have a !campus_id, please contact the Robertson Library Service Desk, or, 
+call !phone.  Note: if you are a student taking online courses only, please email !ill_email.<br />Server response: @msg_from_server',
+    array('!campus_id' => $campus_id, '!ill_email' => $ill_email, '!phone' => $phone, '@msg_from_server' => $msg_from_server));
+}
+
diff --git a/includes/utilities.inc b/includes/utilities.inc
index bd0cd8e..4da9984 100644
--- a/includes/utilities.inc
+++ b/includes/utilities.inc
@@ -14,7 +14,7 @@ function upei_roblib_ill_check_arr_item(&$value, $key) {
   if(is_array($value)) {
     array_walk($value, 'upei_roblib_ill_check_arr_item');
   } else {
-    $value = check_plain($value);
+    $value = filter_xss($value);
   }
 }